Why does Charter suck so hard and get away with it? Why do they, and other big companies like them, continually make billing "errors" that almost always favor them? Shouldn't billing errors tend to be neutrally positive and negative? Anyway, I've never really liked Charter, however, like many, I have little choice in the matter. I take some solace in the fact that I am using their network to publish a short negative message about their pricing, billing, and customer services. Take that!
I don't enjoy reading long accounts of what happened to some disgruntled customer (unless it's particularly horrendous), so I'll spare the entire story. Here are the highlights:
The story will continue as I plan on exploring these caverns and dungeons until I find the demon behind this.
I am currently paying $72 per month--give or take depending on what miscellaneous nickel and dime charges get arbitrarily added to the bill. The other options, whether 3MB or 5MB or 10MB or Cable-TV or no Cable-TV are within $10 of each other. So what Charter should say is simple, "We want you to pay us at least $62 per month no matter what." Why not just say that? I guess when you have a forked tongue, you can't help but beat around the bush and disguise your meanings. Don't even get me started on how they treat business customers.
PPS: I realize that individuals within Charter are not evil. Most are probably super wonderful people with families and dogs and rose gardens. My apologies to those hard working people.
UPDATE: It's been two years since I posted this, and finally, some competition is coming to Greenville. Alison Hall, vice president and general manager for AT&T in the Carolinas said in the article:
“Cable has been the only game in town for too long, and we're excited to change that today in Greenville,”