What if there were a way to transform complaints into something positive and productive? What if we reframed the exchange to be less about adversity and more about cooperation and action? What if citizens were encouraged to offer their thoughts on how things from transit systems to city parks might be improved — as opposed to simply airing their grievances about all that was wrong with them?
An aside: I posted this link on our Facebook page a day or two ago as well. Sorry for the double post. I just wanted to make sure the article got to as many people as possible.